Refund & Cancellation Policy
Last Updated: August 2026 • Clear & Transparent Rules
1. Auction Digital Sponsorships
BidClaim operates a live competitive bidding marketplace for 30-day promotional landmark placements. Because digital placements are allocated immediately upon payment confirmation and traffic begins routing in real-time, all confirmed payments are generally final.
2. Outbid Protection
If your bid is outbid during an active live auction before the countdown finishes, no payment is captured or charged. You only enter payment checkout if you are the undisputed highest bidder when the auction concludes.
3. Qualifying Refund Scenarios
We issue full refunds or credit in the following verified events:
- Platform Outage: Severe technical platform downtime preventing your active placement from displaying for more than 48 cumulative hours.
- Duplicate Billing: Erroneous double-charge caused by payment gateway communication retries.
- Landmark Delisting: If a landmark node is permanently retired from the marketplace during your paid term.
4. Voluntary Early Removal
Advertisers may unpublish or edit their active billboard text/link from their dashboard at any time. Voluntary early removal by the advertiser does not entitle the account to a prorated cash refund.
5. How to Request Assistance
To report a billing inquiry or request a refund evaluation, email our support team at billing@bidclaim.lol with your transaction reference and username. Inquiries are reviewed within 1 business day.